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| System Administrator Discussions for the Shoreware Director Administrators, changes/adds/removes |
| End Users Applications Discussions regarding End User activity, including Personal Call Manager, and Unified Communications |
| Contact Center Discussion on CC, ECC, agents, reporting, supervisor capabilities, and Syntellect interaction |
| Third Party Solutions and Integration Discussions on integrations with ShoreTel, this includes 3rd party PBX's, Call Recording, SIP devices, SIP trunking, and applications |
| Feedback and Suggestions discussions on ShoreTel products, services, and improvements to the forums |
| Miscellaneous Discussions |
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| Announcements Latest news from ShoreTel. New products/releases/notifications/Technical Bulletins. |
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Recent Posts
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Off hrs callers cannot dial by ext
Brian Lynch - System Administrator - 1/27/12 -
Enhancement Request
Brian Lynch - Feedback and Suggestions - 1/27/12 -
12.1 - Using Dial-up modem
Adam Gould - System Administrator - 1/26/12 -
Number of trunks in use
Adam Gould - System Administrator - 1/26/12 -
Withold Caller ID
Adam Gould - System Administrator - 1/26/12 -
Shoretel Communicator Outbound caller name not showing
Brian Lynch - End Users Applications - 1/25/12 -
FaxFinder integration
Kyle Hutcherson - System Administrator - 1/24/12 -
Contact Centre - multiple wrap up codes
Steve Owen - Feedback and Suggestions - 1/23/12 -
automating uploading of address book in Mac communicator?
Mike Hirota - End Users Applications - 1/23/12 -
Caller ID incorrect
Darlene Hogan-Beebe - System Administrator - 1/23/12
