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Reset IP phone to factory default

October 15, 2009 5:48 AM PDT
Edna Cook
Communications Resources Incorporated aka CRI
How do I reset an IP phone to factory default?
October 15, 2009 5:50 AM PDT
Edna Cook
Communications Resources Incorporated aka CRI
To Factory Reset a Phone Mute rramos (772667) # Password = 1234#
"Factory Test KPD Mode" appears on the display Mute Clear (25327) #
Power cycle phone (Unplug Cat5 cable) The Mute Clear (25327) #
Will clear other cache corruption problems... No server found (FTP
cache IP Address corrupt) Wrong Date & Time (NTP cache IP
Address corrupt) --------------------------------------------------
Other ShoreTel Mute Codes Mute Reset (73728) # Mute Setup
(73887) # Mute Clear (25327) # Mute INFO (4636) # 3 Mute PING
(7464) # IPAddress of device you want to PING
October 15, 2009 10:26 AM PDT
Brian Lynch
ShoreTel
Thank you Edna!

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