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New SBE Upgrade Policy

October 20, 2009 11:46 AM PDT
Ian Palacios
ABYX Business Systems Inc
What's up with this? I read through the article and the SBE Program Guide. The problem I see is that it really limits the time the customer has to grow. Does anyone have a valid reason for this change. If a customer has an SBE and buys a large company after 120 days and decides they like the ShoreTel solution and wants to expand they have to buy a new system??
October 23, 2009 8:38 AM PDT
Dieter Rencken
ShoreTel
Hi Ian, just to clarify - the 120 day restriction is that we don't
allow the upgrade any *sooner* than 120 days. Dieter Rencken Snr.
Product Mgr ShoreTel
October 23, 2009 9:03 AM PDT
Ian Palacios
ABYX Business Systems Inc
Thanks Dieter, for clearing that up for me. We have some customers
we went into with SBE that have multi-site and larger enterprises
that are "testing" the product in hopes to eventually deploy it
enterprise wide. When I read it I got the impression that it had to
be upgraded within the first 120 days.
October 25, 2009 4:50 PM PDT
Bob Lenarcik
LiquidSpoke Inc
Dieter, can you explain the reasoning behind the restriction?
October 26, 2009 8:04 AM PDT
Dieter Rencken
ShoreTel
We found that some partners were abusing the SBE promos by
purchasing them with an Enterprise upgrade to essentially sell an
Enterprise system. We do recognize that a business may start small
and expand their operations later and so starting with SBE and
going up to Enterprise over time is a supported scenario.

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