Search Forums

New SBE Upgrade Policy

October 20, 2009 11:46 AM PDT
Ian Palacios
ABYX Business Systems Inc
What's up with this? I read through the article and the SBE Program Guide. The problem I see is that it really limits the time the customer has to grow. Does anyone have a valid reason for this change. If a customer has an SBE and buys a large company after 120 days and decides they like the ShoreTel solution and wants to expand they have to buy a new system??
October 23, 2009 8:38 AM PDT
Dieter Rencken
Hi Ian, just to clarify - the 120 day restriction is that we don't
allow the upgrade any *sooner* than 120 days. Dieter Rencken Snr.
Product Mgr ShoreTel
October 23, 2009 9:03 AM PDT
Ian Palacios
ABYX Business Systems Inc
Thanks Dieter, for clearing that up for me. We have some customers
we went into with SBE that have multi-site and larger enterprises
that are "testing" the product in hopes to eventually deploy it
enterprise wide. When I read it I got the impression that it had to
be upgraded within the first 120 days.
October 25, 2009 4:50 PM PDT
Bob Lenarcik
LiquidSpoke Inc
Dieter, can you explain the reasoning behind the restriction?
October 26, 2009 8:04 AM PDT
Dieter Rencken
We found that some partners were abusing the SBE promos by
purchasing them with an Enterprise upgrade to essentially sell an
Enterprise system. We do recognize that a business may start small
and expand their operations later and so starting with SBE and
going up to Enterprise over time is a supported scenario.

Reply to Post

To reply to this post please Sign In