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New SBE Upgrade Policy

October 20, 2009 11:46 AM PDT
Ian Palacios ABYX Business Systems Inc	What's up with this? I read through the article and the SBE Program Guide. The problem I see is that it really limits the time the customer has to grow. Does anyone have a valid reason for this change. If a customer has an SBE and buys a large company after 120 days and decides they like the ShoreTel solution and wants to expand they have to buy a new system??

October 23, 2009 8:38 AM PDT
Dieter Rencken ShoreTel	Hi Ian, just to clarify - the 120 day restriction is that we don't allow the upgrade any sooner than 120 days. Dieter Rencken Snr. Product Mgr ShoreTel
October 23, 2009 9:03 AM PDT
Ian Palacios ABYX Business Systems Inc	Thanks Dieter, for clearing that up for me. We have some customers we went into with SBE that have multi-site and larger enterprises that are "testing" the product in hopes to eventually deploy it enterprise wide. When I read it I got the impression that it had to be upgraded within the first 120 days.
October 25, 2009 4:50 PM PDT
Bob Lenarcik LiquidSpoke Inc	Dieter, can you explain the reasoning behind the restriction?
October 26, 2009 8:04 AM PDT
Dieter Rencken ShoreTel	We found that some partners were abusing the SBE promos by purchasing them with an Enterprise upgrade to essentially sell an Enterprise system. We do recognize that a business may start small and expand their operations later and so starting with SBE and going up to Enterprise over time is a supported scenario.

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