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Welcome to the ShoreTel Forums (FAQ's)

December 14, 2009 3:05 PM PST
Brian Lynch
ShoreTel
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<span style="COLOR: #4b4b4b; FONT-FAMILY: Arial">Welcome to
ShoreTel Users Forum!</span>
</p>

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<span style="FONT-SIZE: 11pt; COLOR: #4b4b4b">Please take the time
to read and understand the Rules & Guidelines<a
href="http://www.juniper.net/jnet_usage_guidelines.html"
target="_blank"></a> and Terms of Usage documents. To get you
started in the forums, we've put together a FAQ below. If you have
any questions not covered in the list, please email us at: <b
style="mso-bidi-font-weight: normal"><a
href="mailto:#forumsadmin@shoretel.com">#forumsadmin@shoretel.com</a>
<a href="mailto:forumsadmin@shoretel.com"></a></span></p>

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style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<b style="mso-bidi-font-weight: normal"><span
style="COLOR: blue">Happy Posting!</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">ShoreTel User Forums</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo2; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Why is ShoreTel offering
User Forums?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo2; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Who are the members of the
community forums?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo2; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How this is unique compared
to other forums?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo2; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How does the user forums
work?</p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">User Participation</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> What is my role in the
forums</p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">Logins</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How do I get a login?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Do I need a login to
post?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Why should I register?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Can I alias for my
username?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Can I display my company
name?</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Who do I contact with Login
problems?</p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">Viewing and Searching</p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How are the forums
organized?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How do I search in the
forums and Knowledge Base?</p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">Posting</p>

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<span style="mso-list: Ignore">-</span> How do I post a
message?</p>

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<span style="mso-list: Ignore">-</span> How do I edit my post?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> How do I reply to a
message?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Can I attach files to a
Post?</p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<span style="mso-list: Ignore">-</span> Why do some posts have
different ICONs?</p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><strong><span
lang="EN-GB" style="mso-ansi-language: EN-GB">Topic Subscriptions
and RSS feeds</span></strong></p>

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style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l2 level1 lfo1; tab-stops: list .5in">
<strong><span lang="EN-GB"
style="FONT-WEIGHT: normal; mso-bidi-font-weight: bold; mso-ansi-language: EN-GB">
<span style="mso-list: Ignore">-</span></span></strong>
<strong><span lang="EN-GB"
style="FONT-WEIGHT: normal; mso-bidi-font-weight: bold; mso-ansi-language: EN-GB">
What is the difference between subscribing and RSS
feeds?</span></strong></p>

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<strong><span lang="EN-GB"
style="FONT-WEIGHT: normal; mso-bidi-font-weight: bold; mso-ansi-language: EN-GB">
<span style="mso-list: Ignore">-</span></span></strong>
<strong><span lang="EN-GB"
style="FONT-WEIGHT: normal; mso-bidi-font-weight: bold; mso-ansi-language: EN-GB">
How do I subscribe to a thread or forum?</span></strong></p>

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<strong><span lang="EN-GB"
style="FONT-WEIGHT: normal; mso-ansi-language: EN-GB"><span
style="mso-list: Ignore">-</span></span></strong> <strong><span
lang="EN-GB"
style="FONT-WEIGHT: normal; mso-bidi-font-weight: bold; mso-ansi-language: EN-GB">
How do I remove my subscriptions?</span></strong></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal">Ratings and Rewards</p>

<p class="MsoNormal"
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<b style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt; COLOR: #4b4b4b">ShoreTel User
Forums</span></p>

<p class="MsoNormal"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<b style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt; COLOR: #4b4b4b">Q. Why is ShoreTel offering
User Forums?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt; COLOR: #4b4b4b">A. I</span><span lang="EN"
style="FONT-SIZE: 11pt; mso-ansi-language: EN">s intended to
provide the ShoreTel community a service for our customers and
partners to assist in resolving issues, share ideas, technical
tips, and information regarding ShoreTel’s products and services.
This is a peer-based forum and is for the benefit of all the
members of the community and viewable to the general public. A
person must have login credentials to post on the forums. Having
login credentials allows a member access to the ShoreTel Knowledge
Base for technical information.</span></p>

<p class="MsoNormal"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span lang="EN"
style="FONT-SIZE: 11pt; mso-ansi-language: EN">Today, the ShoreTel
User Forums consist of our Channel Partners, Enterprise Customers,
Partner supported Customers, and Employees created for social
networking, a tool for collaboration with their peers to
communicate, and to share information.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span lang="EN"
style="FONT-SIZE: 11pt; mso-ansi-language: EN">Q. <b
style="mso-bidi-font-weight: normal">Who are the members of the
forum?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span lang="EN"
style="FONT-SIZE: 11pt; mso-ansi-language: EN">A.</span> <span
lang="EN" style="FONT-SIZE: 11pt; mso-ansi-language: EN">The
members consist of our Channel Partners, Enterprise Customers,
Partner supported Customers, third party manufactures, and
Employees created for social networking, a tool for collaboration
with their peers to communicate, and to share information. A person
must have login credentials to post on the forums. Having login
credentials allows a user access to the ShoreTel Knowledge Base for
additional technical information.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. How this is unique compared to other
forums?</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A</span><span style="FONT-SIZE: 11pt">.
New posts will search the Knowledge Base for relevant information,
participation of ShoreTel personnel, and direct access to the
Knowledge Base.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">Q. How does the user forums
work?</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><span
style="FONT-SIZE: 11pt">A. The ShoreTel User Forums is a peer-based
community that offers a place for our Customers, Partners and
ShoreTel employees to search for information in the Knowledge Base,
read and post questions about ShoreTel products, technologies and
solutions. This is an open forum to share ideas and learn from each
other. Guests (unregistered visitors) can browse or search the
entire forum for information, but will not be able to post.
Registered members can post messages or reply to message, track
discussions with RSS feeds, and get e-mail notifications on new
posting activity.</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">User Participation</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. What is my role in the
forums?</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span style="FONT-SIZE: 11pt"><strong>A.</strong></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
You are vital to the success of the ShoreTel User Forums, even if
all you ever do is read messages or articles that someone else has
posted. Communities like this one have a place for all
contributions: posting questions and sharing answers, leaving
comments, ideas, or just searching for answers to your
questions.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
We encourage you to participate as often as possible. Even if you
think someone might not have an answer to your hard questions.
Chances are someone might have a solution or can point you in the
right direction. If you find a solution or a how to tip that works,
share it with let others, and pass on your own tips and insights.
You might just have the answer someone else has been looking
for!</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
We also encourage you to thank the folks who have helped you. It is
always nice to recognize that someones help is
appreciated.</span></p>

<p class="MsoNormal"
style="BACKGROUND: white; MARGIN: 0in 0in 0pt; LINE-HEIGHT: 11.25pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto">
<span style="FONT-SIZE: 11pt">Please be respectful, appropriate,
friendly, and informative, so it is enjoyable for
everyone.</span></p>

<p class="faq-question1" style="MARGIN: 0in 0in 12pt"><span
style="FONT-SIZE: 11pt"><strong>Please read the ShoreTel Forum
Terms of Service and Usage and Guidelines so that you know what to
expect and what is expected of you when post.</strong></span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Logins</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q.</span> <span
style="FONT-SIZE: 11pt">How do I get a login to post?</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><span
style="FONT-SIZE: 11pt">A. All you need is your current login and
password you use to login into the ShoreTel Support site. If you
are a ShoreTel Customer with Partner support you must contact your
ShoreTel Partner to provide you with a login and password. If you
need additional assistance contact <strong><a
href="mailto:#forumsadmin@shoretel.com"><font
color="#4b4b4b">#forumsadmin@shoretel.com</font></a></strong><span
style="COLOR: #4b4b4b"><b style="mso-bidi-font-weight: normal"><a
href="mailto:forumsadmin@shoretel.com"></a></span></span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q.</span> <span
style="FONT-SIZE: 11pt">Do I need a login to post?</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A. Yes</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q.</span> <span
style="FONT-SIZE: 11pt">Why should I register?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">A. Registered members can post messages or
reply to message, track discussions with RSS feeds, and get e-mail
notifications on new posting activity</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">Q. Can I alias for my username?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">A. Yes, this can be added in your account
profile and will override your username.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">Q. Can I display my company
name?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">A. This your choice to display your company
name along with your username attached to posts.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">Q.Who do I contact with Login
problems?</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A. Contact the system
administrator;</span> <a
href="mailto:#forumsadmin@shoretel.com">#forumsadmin@shoretel.com</a></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Viewing and Searching</span></p>

<ol style="MARGIN-TOP: 0in" type="A" start="17">
<li class="MsoNormal"
style="MARGIN: 0in 0in 0pt; mso-list: l3 level1 lfo3; tab-stops: list .5in">
<span style="FONT-SIZE: 11pt">How are the forums
organized?</span></li>
</ol>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span style="FONT-SIZE: 11pt"><strong>A. General Discussions
-</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>Announcements -</strong></span>
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Latest news from ShoreTel, new products, releases, notifications,
technical bulletins, etc.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>Forum Rules and Guidelines
–</strong></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
We ask everyone to please take the time to read and understand the
Usage and Guidelines and Terms of Service prior to posting on the
forums.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 0.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level2 lfo4; tab-stops: list .5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: 'Courier New'; mso-fareast-font-family: 'Courier New'; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">o</span></span> <span
style="FONT-SIZE: 11pt"><strong>Product
Discussions</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>System
Administrators</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level4 lfo4; tab-stops: list 1.5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">·</span></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Discussions for the Shoreware Director Administrators, this
includes moves/adds/changes. Also, includes technical discussion on
the functionality of the system or anything related to a person who
is the administrator of the ShoreTel system.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>End Users
Applications</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level4 lfo4; tab-stops: list 1.5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">·</span></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Discussions regarding end user activities, including Personal Call
Manager, Unified Communications, which includes, outlook, MOC
clients, video, audio conferencing, or anything related to the end
user experience with ShoreTel.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <strong><span
style="FONT-SIZE: 11pt">Contact</span> <span
style="FONT-SIZE: 11pt">Center</span></strong></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level4 lfo4; tab-stops: list 1.5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">·</span></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Discussions regarding CC, ECC, agents, reporting, supervisory
capabilities, and Syntellect interaction.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>Third Party Solutions and
Integrations</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level4 lfo4; tab-stops: list 1.5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">·</span></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Discussions on integrations with ShoreTel, this includes third
party PBX’s, Call Recording, PSTN connectivity, SIP end points, SIP
trunking, and applications. Anything that is not ShoreTel, but
connects or interoperates with a ShoreTel system.</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>Feedback and
Suggestions</strong></span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1.5in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level4 lfo4; tab-stops: list 1.5in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">·</span></span> <span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; mso-bidi-font-weight: bold">
Place to provide feedback on ShoreTel products, services, and
forums. Please note that this is not the replacement of initiating
an Enhancement Request</span></p>

<p class="faq-question1"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt 1in; TEXT-INDENT: -0.25in; LINE-HEIGHT: 11.25pt; mso-list: l0 level3 lfo4; tab-stops: list 1.0in">
<span
style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold">
<span style="mso-list: Ignore">§</span></span> <span
style="FONT-SIZE: 11pt"><strong>Beta Programs</strong></span></p>

<p class="MsoNormal"
style="BACKGROUND: white; MARGIN: 0in 0in 12pt; LINE-HEIGHT: 11.25pt">
<span style="FONT-SIZE: 11pt">ShoreTel 10 field trial (Beta)
program – how to sign-up</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. How do I search in the
forums?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span
style="FONT-SIZE: 11pt">A.</span> <span lang="EN-GB"
style="FONT-SIZE: 11pt; mso-ansi-language: EN-GB">Enter a search
term or terms in the search box located on the forum launch page.
You will have the option to search only the forums or forums and
Knowledge Base. The results will be index based on the relevant
matching terms chosen and display threads, FAQs, Technical notes,
Application notes, technical documents.</span></p>

<p class="MsoNormal"
style="MARGIN: 0in 0in 0pt; tab-stops: 178.5pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Posting</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. How do I post a message?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A.</span> <span lang="EN-GB"
style="FONT-SIZE: 11pt; mso-ansi-language: EN-GB">To post a new
topic in a forum, click the appropriate forum related to your
question. You must login before you can post a message. Posting is
a two step process; first select “New Post” type your question on
the “subject” line and complete the details regarding your
question, subscribe to the thread to be notified by email, then
select “Next”, at this time your question is being searched
throughout the Knowledge Base and forums for related information to
your question. If you do not find what you are looking for, select
“Post” and your question will be posted.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. Can I edit my post?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A.</span> <span
style="FONT-SIZE: 11pt">No, not at this time, if you need to have
someone change your post, you may ask the moderator or contact <a
href="mailto:#forumsadmin@shoretel.com">#forumsadmin@shoretel.com</a></span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q.</span> <span
style="FONT-SIZE: 11pt"><b style="mso-bidi-font-weight: normal">How
do I reply to a message?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A</span><span style="FONT-SIZE: 11pt">.
Select the thread to reply to, complete your reply in the details
box, and select “Post”.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. Can I attach files to a
Post?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A</span><span style="FONT-SIZE: 11pt">.
No, not at this time, we suggest you create a link to the document
if possible.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">Q. Why do some posts have different
ICONs?</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><b
style="mso-bidi-font-weight: normal"><span
style="FONT-SIZE: 11pt">A</span><span style="FONT-SIZE: 11pt">.
Posts with a “Star” next to it is considered a sticky post, this
post will remain at the top of the forum, this post will usually
have pertinent information related to the specific
forum.</span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.5in"><span
lang="EN-GB" style="mso-ansi-language: EN-GB"><a
href="http://www.phpbb.com/community/faq.php#f8r1#f8r1"></a></span></p>

<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span lang="EN-GB"
style="mso-ansi-language: EN-GB"><a
href="http://www.phpbb.com/community/faq.php#f8r2#f8r2"></a></span></p>

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