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IM flapping

December 01, 2011 1:56 PM PST
Marc Gere
Just installed the SA-100 which works great, but having an issue with one client. His IM keeps flapping in and out of service. The communicator works fine, you can look at the users IM presence and it goes from on-line to Idle constantly.
Any ideas would be appreciated.
February 18, 2012 8:57 PM PST
Cazi Brasga
City of Temecula
Does the users have two instances of ShoreTel Communicator open? They may be fighting over the IM session. That was what we found with one of our users, he has his ShoreTel Communicator logged in on both of his work PCs.
November 12, 2013 12:45 PM PST
Dale Krauser
PRO OnCall Technologies formerly Digital and Analog Design Corporation
Did you ever get an answer on this issue Marc? I have a customer taht is having the same problem. Only 1 user out of around 100.
November 13, 2013 8:23 AM PST
Matt Malley
<DIV>The ShoreTel Client logs (C:\Users\<affected user>\AppData\Roaming\ShoreWare Client\Logs) are usually a great place to review what is happening from an IM Perspective.</DIV>
<DIV> </DIV>
<DIV>If a single user you can always test if they are having name resolution problems by following KB16964 then using ipconfig /flushdns to force local name resolution. If this fails it may not hurt to call TAC for a remote session to dig a bit further on this single PC. Does the issue follow the user account (if they log onto a working PC) or does the account logged into that PC always reconnect/disconnect?</DIV>

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