Search Forums


Custom Voicemail Notification Email

March 02, 2010 9:46 AM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
Standard email message for external and internal calls are:

You have received a voice mail message from 14107076325 for mailbox 5242.
Message length is 00:00:44. Message size is 346 KB.
OR
You have received a voice mail message from Fname Lname, 2127 for mailbox 5242.
Message length is 00:00:28. Message size is 219 KB.

I would like to add the DID for internal extensions and the DID that accesses the voicemail system, This way our BB users can select the numbers from the voicemail and dial immediately.
March 02, 2010 10:34 AM PST
Brian Lynch
ShoreTel
Hi Duane,

thanks for your suggestion.. just to help understand your request, you would like to see the email notification display the entire user's DID rather than the just the user's extension?

Thanks,
Brian
March 02, 2010 1:50 PM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
Something like this

External calls:
You have received a voice mail message from 14107076325 for mailbox 5242. Call 12025551212 to access your voice mail. Message length is 00:00:44. Message size is 346 KB.
OR Internal Calls:
You have received a voice mail message from Fname Lname, 2127, 12025552127 for mailbox 5242. Call 12025551212 to access your voice mail. Message length is 00:00:28. Message size is 219 KB.
12025551212 = DID to access voice mail
12025552127 = DID for extension 2127
This way our BlackBerry users can select the either DID from the email and call it directly, as it is now I can call the external user from the number supplied. (14107076325 in this example)

Thanks
March 02, 2010 1:55 PM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
External calls:

You have received a voice mail message from 14107076325 for mailbox 5242. Call 12025551212 to access your voice mail. Message length is 00:00:44. Message size is 346 KB.
March 02, 2010 1:56 PM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
Internal Calls:

You have received a voice mail message from Fname Lname, 2127, 12025552127 for mailbox 5242. Call 12025551212 to access your voice mail. Message length is 00:00:28. Message size is 219 KB.
March 02, 2010 1:57 PM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
12025551212 = DID to access voice mail

12025552127 = DID for extension 2127

This way our BlackBerry users can select the either DID from the email and call it directly, as it is now I can call the external user from the number supplied. (14107076325 in this example)

Sorry for the repeat but it kinda all ran together in the first reply)
March 02, 2010 2:23 PM PST
Brian Lynch
ShoreTel
That's ok -- so this is more for the mobile user.. got it
Thanks,
March 02, 2010 2:36 PM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
I was thinking something like the initial.txt or update.txt file notifications.
Is it possible now on any ShoreTel flavor? (BTW: We are 7.5)
March 04, 2010 10:59 AM PST
Brian Lynch
ShoreTel
not sure i am following -- you mean to create new files as an attachment with this information for you outlook integration?

this could be something that ShoreTel Professional Service may possibly do..

feel free to email at forumsadmin@shoretel.com

Thanks,
Brian
March 05, 2010 10:20 AM PST
Duane Martz
American Israel Public Affairs Committee aka AIPAC
There are files called initial.txt and update.txt under c:\Program
Files\Shoreline Communications\ShoreWare Director\en-US. These are
used to change initial email.
http://support.shoretel.com/kb/view.do?kcId=KB11226&sliceId=1 I
was hoping there was a similar file for voice mail notifications.
March 08, 2010 6:20 PM PST
Brian Lynch
ShoreTel
yes, this is form that is created that is part of the outlook integration.. if you email me at forumsadmin@shoretel.com i will send you some information on the how to find it.

Reply to Post

To reply to this post please Sign In