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ECC (Connect) Agent alert for callback

Sep 06, 2016 11:56 PM PDT
Paul Apps
South West Communications
Is there any way the agent can receive an audio alert to a headset when they are reserved for a call-back? If the agent is not looking at their screen and they do no except the call-back they are forced into release. So some sort of audio alert in the interaction centre client would help this situation.


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