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Shoretel Connect Web Dialer Chrome Extension

Sep 14, 2017 09:58 AM PDT
Chad Riley
P B S Environmental
Not sure if this qualifies for this forum or if it's the third party forum so my apologies if I'm in the wrong spot.

I have a user who has the extension on two computers his home laptop and the work desktop.

Home laptop works fine. Desktop won't work it tells him that the server address (clientstart.sky.shoretel.com) is incorrect. But it's clearly not.

He has configured it the same on both computers. Just one doesn't like it.

Sep 22, 2017 07:06 PM PDT
Don Bernstein
Communique Sales Company Inc
Have him check his DNS setting on both and see if the desktop is using a DNS server that is not resolving the URL correctly.

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