SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Forced delay for DTMF key

Nov 25, 2015 10:34 AM PST
Kathy Erbes-Mrsny
Cantaloupe Systems
We offer our callers the ability to bypass the queue and go directly to VM. However, some chose to do this when I have agents available to take calls. Would like a way to delay the use of the DTMF key and force callers to wait 30-60 seconds to see if a live agent is available.

To reply to this post please Sign In