SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Is Contact Center 8 Supported to run with ShoreTel Connect ONSITE ?

Mar 16, 2016 01:08 PM PDT
John Baer
Cargotec Corporation - US
Is Contact Center 8 Supported to run with ShoreTel Connect ONSITE ? I am unable to locate the documents that give "you must be this tall to ride" for this version. (I think in the past it was the release notes.)

If anyone knows or can point me to the doc, I'd appreciate it. Thanks.
Mar 21, 2016 08:36 AM PDT
Kelly Stack
Gregg Communications Systems Inc
The Connect Migration guide states "This upgrade process must be performed in lock step. If you use ShoreTel Mobility and/or ShoreTel Enterprise Contact Center, you must upgrade these systems and the related client applications, such as ShoreTel Contact Center Supervisor applications and ShoreTel Mobility Client, in addition to upgrading ShoreTel 13.x/14.x. Also, you must upgrade all systems and clients in the same maintenance window. Upgrade the PBX system and clients before you upgrade Mobility and/or ECC systems and clients"

hope that answers your question!

To reply to this post please Sign In