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On-Hold Music - Silence option

Jul 27, 2017 10:59 AM PDT
J.J. Prachyl
Oklahoma Employees Credit Union
We currently have our on-hold music pointing to a script that plays a single wav file in a continuous loop. How do we introduce the option to mute the hold music and wait in silence?
Jul 27, 2017 01:38 PM PDT
Damian Galindo
Global CTI Group
Duplicate the service the calls are delivered to.

On the duplicate service set the default MOH to silence.

Configure a Script as an announcement with a menu option to allow the caller to disable the MOH on the original service. If the menu option to wait in silence is selected the output would be a Set Route Destination action to the silenced MOH service.

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