SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Unable to log into Connect after change of Username and syncing with AD in ShoreTel Director

Aug 07, 2017 05:34 AM PDT
kimberly vuong
Anthony Collins Solicitors LLP
Hi All,

Apologies if this has already been answered in another post but I am having a lot of issues when changing someone's username.

So we were using the following convention in AD to use their surname and then a user first initial as their username e.g. bloggsj, but we are having to change this to be firstname.surname i.e. joe.bloggs.

We have made all the necessary changes in AD and synced with ShoreTel director with no problems.

However, we have had several reports that the user is then unable to log onto the Connect app using the "Use Windows Credentials" checkbox (it has worked for some users).

But for the users that were unable to login with the "Use Windows Credentials" checkbox ticked, they are then able to after a few days. Has anyone else experienced this "delay"?

And if so, is there anything we can do to fix this "delay"?

Any help will be most appreciated.

Kimberly Vuong

To reply to this post please Sign In