SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.


Jun 29, 2017 03:10 AM PDT
Chris Hines
Incom Business Systems Ltd
Is there a way to create a workgroup scenario in Shoretel cloud?
Oct 16, 2017 10:28 AM PDT
Don Bernstein
Communique Sales Company Inc
Not right now but I vote that ST/MT add this feature as a enhancement to the STANDARD User license (for WG Agent) and ADVANCE license (for WG Supervisor) to give us an upsell for customers that don't need the full ECC complexity and expense just to be able to queue up to a small Customer server or Sales group. This functionality is already in BOSS so it is a no brainer to bring this feature up to Cloud. Not to mention with migration of customer from on site this feature just has to be there if they are using it now on an onsite system.

To reply to this post please Sign In