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Click–to-Dial and Inbound Screen Pops integration to ASP.NET App.

Feb 02, 2017 03:28 PM PST
Charles Turcich
Catasys Inc
Dear Friends,

We need your help. For an web application written with forms, we would like to use two ShoreTel features specifically, 1. When a client calls, automatically have the client page open in our application. 2. On the other hand, if our user wants to call a client, we just want to go the client application page and perform a call by just clicking her number.
What options we have to integrate this features into our application? We want it the same way it has been integrated into SalesForce per link below? We prefer to use C#.NET and ASP.NET Microsoft technologies.

FYI. The two functionalities above are the ones currently implemented in Salesforce as "Click–to-Dial" and "Inbound Screen Pops" per link below.

Any help much appreciated. Please let me know if you have any question.
Thank you!

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