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Show Called Extension Busy?

Mar 15, 2017 06:14 AM PDT
Troy Jollimore
Rko Steel Limited
Hard to search for this information. I know this system can do it, because an extension set as a speed dial 'lights up' on your set to show it's in use. Our previous 3Com system, if you called an extension that was off-hook, displayed 'On Another Call' on your set as it was ringing. Is there any way to enable this with our on-premise ShoreTel server?
Apr 19, 2017 08:14 AM PDT
Matt Miller
Clay County Electric
This is a topic that I am interested in as well. In fact, I opened a case with ShoreTel about this and they referred me to the "monitor extension" option WHICH IS NOT the answer.

If our old Nortel system could do this, why can't ShoreTel?
Apr 25, 2017 06:09 AM PDT
Patrick Frigon
TBL Telecom Inc
Most traditional system have this feature. On the series ip230 and ip560 we had this function.

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