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Caller to VM when agents are available

Apr 21, 2017 10:37 AM PDT
Alex Alvarado
Bath Authority/Dreamline

Is there a way to force the system to send a caller to VM if say one of the agents forgot to log out or go on release and a call hits them and start ringing their phone.
We want to have it so that someone forgets to go on release and steps away from their desk, that caller doesn't sit on their line forever and instead say 4 mins pass, to send them to VM.

Anyone has done this or knows whether is possible?
Jul 19, 2017 02:58 PM PDT
Damian Galindo
Global CTI Group
You can use individual Agent Queues. Then specify an inter-flow to a specific route-point that will take a message for that extension and forward the VM message to the agent.

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