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Connect Cloud Instant Messaging needs better notifications

Apr 24, 2017 11:41 AM PDT
Paul Howard
National Advisors Trust Co
We have been on Shoretel Connect Cloud for several months, and we thought the IM would be very useful. No one uses it because they have the Connect Client behind other applications, minimized, or are away from their computer when someone sends a message.

If you don't notice the popup notification, the gray part of the icon on the taskbar turns blue. no one seems to notice this either.

If the blue were to blink on and off, it would draw attention much like the voicemail light blinking on a phone.

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