ECC Call Log Tables

Jun 10, 2016 05:02 PM PDT
Marcus Williams
Northcentral University
I'm trying to create some custom reports based on the ECC MYSQL tables. Is there a table schema available anywhere. I know there is a call log in the CDR database but the ECC database tables are not very clearly named.
Jul 16, 2016 03:22 PM PDT
Damian Galindo
Global CTI Group
The main ECC database is not published and read only access would require a sign-off from ShoreTel, request this through your partner. The CCIR database is published and can be installed on another server. The CCIR would contain records on a per-call basis as well as any events that occurred on that call. The CCIR is documented in the ECC reporting guide. A ST-Pro-Services application(CCIV and Transaction Service bundle) can build a table within the CCIR instance that combines raw CCIR data into a single row per call.

For additional help with the ECC database you may need to go to your partner or post specific questions in the forum.

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