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IVR calling web services/API

Jul 05, 2016 03:37 AM PDT
Fun Khong Wei
ITApps Sdn Bhd (Malaysia)
Hi, would like to know if i need the IVR to call a web services with the caller input data for example account ID.
Then the IVR will pass the account id to another system through web services.

Web services will receive and validate and return the query result.

Can ShoreTel ECC IVR able to call a web service?
Jul 16, 2016 03:14 PM PDT
Damian Galindo
Global CTI Group
There is no direct integration between ECC and Web Services. You will need to process the Web Service calls through a middle man, usually MS SQL Server. There is a third party product available from

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