ShoreTel Conferencing Transcription

Jul 11, 2016 09:17 AM PDT
Edward Cho
Ronald McDonald House New York
Hello All --

I was wondering if anyone had any ideas in regards to a transcription product for ShoreTel Conferencing. We are an on-prem customer with hybrid apps (so ShoreTel Sky Transcriptions/Fax)

Some people currently utilize a product that transcribes their conference calls after the conference call is complete. Although it's not 100% accurate, it does the job but quite expensive and a separate system from ShoreTel.

As a workaround, I had a few people try downloading the recorded conference calls and submitting them to a third party but they always come back terrible compared to the service we utilized.

Does anyone have any ideas on a more comprehensive ShoreTel alternative (or maybe a good third party transcription service) that we can try out?

Thanks.

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