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Feature Enhancement: Communicator to permit in Contact Center server field the DNS name

Jul 13, 2016 08:01 AM PDT
Earl Jordan
Lincoln Harris Co
ShoreTel Communicator Contact Center Agent does not currently permit DNS name for the Contact Center server and only allows for the IP address. Microsoft DirectAccess requires using DNS addressing so this will not work for our client base that uses this.
Jul 16, 2016 03:14 PM PDT
Damian Galindo
Global CTI Group
Good idea, please make sure you send the request to

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