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Dropped Calls

Jul 21, 2016 01:28 PM PDT
Andy Pawlowski
Molnar Funeral Services
We are seeing intermittent dropped calls lately. Different stations, not isolated to one phone.

Followed Network recommendations from ShoreTel and our local network provider says the connection is stable.

Anyone else seeing this. Prob happends 2-3 times a week.

Jul 22, 2016 01:09 PM PDT
Tom Irvin
Advanced Communications Inc
After updating one customer to 14.2 Build 19.47.5900.0, the PRI on the T1 switch now bounces every now and again. The outages each last for 21-22 seconds, and usually start with LOS. This occurs every day, multiple times a day. Working with the carrier to verify their connectivity; they found one issue, but haven't repeated stress testing to verify fix.

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