SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Local dialing plan for Dallas area

Jul 28, 2009 08:40 PM PDT
Brian Lynch
ShoreTel, Inc.
The Dallas
Fort Worth area has a very complicated area code system and we need
to be able to override Shoretel's area code dial plan.
Oct 14, 2009 03:13 AM PDT
Ian Miley
Sonoran Integrations
Does importing the local prefix list from www.localcallingguide.com
not work? I have used that in all areas I have installed the
ShoreTel in but have yet to put one in the Dallas/FW area. I would
try that until a override function has been provided.
Nov 12, 2009 01:24 AM PST
Mike Leather
Safeway Insurance
That site looks like it provides a lot of useful information,
however, how do you decipher what area codes and exchanges should
be imported into your local prefix list? We struggle with this in
TX and AZ and basically just add them one at a time now when an end
user complains, but if there's a way to get them all imported at
once so the user's don't have to find them, that would be great!
Nov 12, 2009 01:46 AM PST
Ian Miley
Sonoran Integrations
There is indeed. I find it easiest to route to it using the area
code and finding my home city via the area code. Once you've
selected the city and it opens the corresponding window you can
scroll down to select 'see all local prefixes' This will give you a
text listing of all local prefixes that match that prefix/area code
and/or city. Then you can copy and paste that into a notepad text
document which can then be imported into your local prefix list in
ShoreTel Director.
Nov 12, 2009 01:49 AM PST
Mike Leather
Safeway Insurance
fantastic, thank you very much!
Feb 22, 2010 02:11 AM PST
Stephen Ingrum
LANAIR Group LLC
localcallingguide.com works great UNTIL, you have a customer that uses Cbeyond's 'extended local calling' offering. Cbeyond can't give me a list of (123)111, (123)112, etc, all they can give me are city names...
Apr 28, 2010 02:08 AM PDT
Bob Cruger
Comm3
What the 'localcallingguide.com really misses out on is cell phone prefixes. Most local cell phones are Metro numbers and aren't in those tables. We have spent hours with TAC in trying to circumvent the whole 'intelligent' dialing issue and just send calls as dialed but that was a dead end. We could get dialing out to work but things like 'Forwarding' and 'Reach Me' were then broken.

To reply to this post please Sign In