how do i change the IP address of the ECC server

Oct 09, 2009 03:38 AM PDT
Brian Lynch
ShoreTel, Inc.
What is the best practices to change the IP address on the ECC server?
Oct 09, 2009 03:40 AM PDT
Brian Lynch
ShoreTel, Inc.
Changing the Contact Center Network properties involves the
following steps: - Backing up the Contact Center server properties
- Uninstalling the existing software applications (DVM) - Change
the Server Network properties - Re-installing the software
application with the new network parameters - Uninstalling and
re-installing all client software desktops (both Agent and
Supervisors) - Testing the entire Contact Center system, including
database and CRM integrations

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