Goldmine integration?

Oct 29, 2009 03:09 AM PDT
Stephen Ingrum
LANAIR Group LLC
Anybody integrate with Goldmine? I'm mainly interested in outgoing calls. (Vista, windows7)
Oct 29, 2009 01:39 AM PDT
Rich Winslow
ShoreTel, Inc.
PlanIT Solutions has a pre-packaged solution to integrate with
Goldmine. You can download a demo version from their web site.
http://www.planits.com/software_downloads.php
Oct 29, 2009 01:51 AM PDT
Stephen Ingrum
LANAIR Group LLC
It doesn't work with Vista, or Windows 7... And, it does not feel
totally integrated - i.e. you have to click a tray icon to place
the call. http://www.papillontechnology.com/ has a MUCH better
solution, but we are also struggling with Vista/Windows7 support.
This should be easier... It's not like Goldmine is a small little
start up...
Oct 29, 2009 01:54 AM PDT
Rich Winslow
ShoreTel, Inc.
Hummm . . . sounds like you have dug deep. Consider contacting our
Custom Development team. Perhaps they can do something more
integrated.
Oct 29, 2009 02:03 AM PDT
Stephen Ingrum
LANAIR Group LLC
We have. This particular customer is not in the position ($$) to
engage the development team.
Nov 02, 2009 11:05 PM PST
Stephen Ingrum
LANAIR Group LLC
We got Tapi Link from Papillon Technology
http://www.papillontechnology.com/ to work with Vista (and
Windows7)! We had to move some files around (from 'Program Files'
to 'ProgramData')- I'm still getting the specifics. But, the key is
that the solution is elegant, 'feels' totally integrated, and
WORKS!
Nov 04, 2009 01:41 AM PST
Rich Winslow
ShoreTel, Inc.
That is really, really cool Stephan.

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