SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

ECC Server performance

Feb 16, 2010 03:52 AM PST
Marc Gere
AmeriNet
Is there a document that gives recommendations on how to maximize performance on a ECC server. We are having an issue with the ECC over a period of 7 days slowly diminishes to the point that it doesn't route calls properly. A reboot of the server fixes the issue and routes calls properly for another 7 or so days.
It seems that the issue might be the issue, but not sure. Has anyone had this issue before.
Feb 17, 2010 05:23 PM PST
Marc Gere
AmeriNet
5.1/7603
Feb 22, 2010 01:05 AM PST
Marc Gere
AmeriNet
No the customer doesn't have a redundant system. More info...So basically after 5-10 days the Qs start to stackup with callers and don't get routed to the agents and it happen to all Qs. At that time if the server is rebooted the issue is fix for 5 to 10 more days.
Feb 22, 2010 01:31 AM PST
Marc Gere
AmeriNet
When the system gets to this point (no routing of calls) the ECC tail shows the following message and it just continues to scroll this message.

BswTimerImpl: NO_NEXT_ENTRY Busytimers = 512 thread_id = 91
Feb 22, 2010 09:50 PM PST
Marc Gere
AmeriNet
No just the basic setup, calls come in to the ST system hit IRNs and into the ECC. Anyone seen or know what this string means.

BswTimerImpl: NO_NEXT_ENTRY Busytimers = 512 thread_id = 91
Feb 24, 2010 10:11 PM PST
Marc Gere
AmeriNet
I have heard some talk about at times agents are showing unavailable to the rest of the system supervisors/ECC, therefore calls don't get routed. Closing and opening agent tool bar fixes the issue. I was wondering if this be the cause of our issue. Has anyone had this issue with the agents not showing true availability.

To reply to this post please Sign In