New SBE Upgrade Policy

Oct 20, 2009 04:46 AM PDT
Ian Palacios
ABYX Business Systems Inc
What's up with this? I read through the article and the SBE Program Guide. The problem I see is that it really limits the time the customer has to grow. Does anyone have a valid reason for this change. If a customer has an SBE and buys a large company after 120 days and decides they like the ShoreTel solution and wants to expand they have to buy a new system??
Oct 23, 2009 01:38 AM PDT
Dieter Rencken
ShoreTel, Inc.
Hi Ian, just to clarify - the 120 day restriction is that we don't
allow the upgrade any *sooner* than 120 days. Dieter Rencken Snr.
Product Mgr ShoreTel
Oct 23, 2009 02:03 AM PDT
Ian Palacios
ABYX Business Systems Inc
Thanks Dieter, for clearing that up for me. We have some customers
we went into with SBE that have multi-site and larger enterprises
that are 'testing' the product in hopes to eventually deploy it
enterprise wide. When I read it I got the impression that it had to
be upgraded within the first 120 days.
Oct 26, 2009 01:04 AM PDT
Dieter Rencken
ShoreTel, Inc.
We found that some partners were abusing the SBE promos by
purchasing them with an Enterprise upgrade to essentially sell an
Enterprise system. We do recognize that a business may start small
and expand their operations later and so starting with SBE and
going up to Enterprise over time is a supported scenario.

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