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More than one code per call

Oct 29, 2009 01:48 AM PDT
Rich Winslow
ShoreTel, Inc.
I have a need to mark multiple codes per call. When the agent is talking to the customer, they click of 'buttons' to tag the call for downstream reporting. I was thinking of using wrap up codes, but they want to be able to tag a single call with multiple codes. Any ideas?
Nov 04, 2009 12:50 AM PST
Ian Miley
Sonoran Integrations
Sorry to not be of any help to you on this one Rich. My knowledge
of CC is minimal. I would say try the TAC but you probably have
better resources on reaching the right people than I do.
Nov 04, 2009 03:40 AM PST
Rich Winslow
ShoreTel, Inc.
Any ideas? :)
Nov 05, 2009 02:35 AM PST
Brian Lynch
ShoreTel, Inc.
I asked the PM to look at this question for you...

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