SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Reserved Agent

Jan 20, 2010 11:49 PM PST
Ian Palacios
ABYX Business Systems Inc
I have an issue with ECC. I have callback enabled and when someone requests a callback the callback is put in queue an agent is reserved for the callback. This has been working fine until yesterday. For some reason one of the agents is being reserved and there is no callback in queue. If the agent logs out they're released and the next agent is reserved but, still there is no callback showing in the queue. I have rebooted to Contact Center server thinking there was something stuck in there but, the problem didn't stop.. Has anyone else run into this? Is there another reason that agents would be reserved not related to callback that I'm not using but, someone could have accidentally enabled? Any help is appreciated.

To reply to this post please Sign In