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Calls Unexpectedly interflowing

Nov 11, 2010 08:52 PM PST
Ben Lanning
All-Mode Communications Inc
I have a ECC with three services and a limited number of agents (different issue), but have lately noticed that a significant number of the total calls of that the ACD takes are showing up in reports as 'interflowed out' none of the services have an interflow timeout setting (all 'not defined'). Any ideas why I might still be getting interflowed calls? BTW, there are agents in the queue when this happens, they are often all busy, but they are there and the calls should be queuing.
Nov 14, 2010 02:29 AM PST
Tim Van Every
Insurance and Membership Service
Do you have a Voicemail option for any of the services?
I have noticed that calls that go to Voicemail seem to appear to be included in the 'interflowed out' Stats when running reports
Hope this helps

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