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db login/password

Feb 22, 2010 10:19 PM PST
Marc Gere
How do I obtain this info??
Feb 22, 2010 10:45 PM PST
Daniel Cheramie
Palitto Consulting Services, Inc.
Please see Appendix C of the Administration guide. This gives the root password for the MySQL database as well as a read-only user for CDR only.
Feb 23, 2010 12:11 AM PST
Marty Ortiz (gone-ef)
Affiniti LLC
Be extremely careful when accessing the database directly because you can cause irreparable damage to your installation. ALWAYS make a backup before accessing the database. Your administration guide also has directions on how do do that.

user: root
password: shorewaredba
port: 3306

HeidiSQL is a great tool but there are other options available. (
Feb 23, 2010 04:40 AM PST
Marc Gere
And this login/password is for the ECC database??
Feb 24, 2010 03:50 AM PST
Marc Gere
What we are wanting to do is create a mobile web application that displays some queue statistics as they are at the time the page is loaded. We want to display data like what is in the table below, with the potential for being able to click on each of the individual groups and be taken to a page with more detailed stats for that group. The idea is for the data to be pulled when the page is loaded or refreshed. It will basically just be a web site that is styled for the iPhone. Does this help explain what we are trying to do?

Group Active Calls Calls in queue Longest hold
PulseCare 5 1 2:01
Customer Care 1 0 0:00
PFSC 3 2 1:05
TC3 1 1 0:05
Switchboard 0 0 0:00

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