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ACT Integration

May 03, 2010 12:10 AM PDT
Dean Vink
Sirus
Anyone at there done any integration with ShoreTel and Act CRM?
May 03, 2010 01:57 AM PDT
Daniel Cheramie
Palitto Consulting Services, Inc.
We have done a number of integrations with ACT! including 1. A dialer to replace ACT!'s dialer, which fails to work with some ShoreTel features such as phone reassignment. 2. Screenpops of contacts on inbound calls 3. Synchronization of call handling mode with ACT!'s calendar.

If you want more details, please contact Tim at 330-335-7271.
Mar 07, 2011 01:51 AM PST
Gary Jacobson
Jacobson Computers, Inc dba JCI Group
Dean, I was going to suggest Palitto Consulting, but I see they have already responded to your inquiry. We have used them on several occations and highly recommend them.

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