SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Alerts

May 06, 2010 01:08 AM PDT
Stephen Pickett
Connect Assist
Is it possible to send alerts within Contact Centre when a certain event occurs? For instance, we need to send out E-mails to managers when our abandonment reaches a certain number, usually in the evenings.

Thanks.
May 08, 2010 10:46 PM PDT
Stephen Pickett
Connect Assist
Will do, thanks.

To reply to this post please Sign In