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More than 4 Ringtones!

Aug 23, 2010 02:25 AM PDT
Steve Braaten
Videx Inc
Just got done with our installation and one of the major user compaints is lack of ringtones. We found the Shoretel hack to add more (Ringtone 4 with .WAV files loaded to FTP) but this solution is not elegant nor preferred. We'd like to see an approach to ringtones where there are at least 60 professional ringtones to choose from and they are user selectable. 4 ringtones do not really work in a call center unless everyone is looking at their phone. On all phones, even those outside of the call center, you can hear the same ringtone all over the building. Hard to discern who a call is for unless within visual distance to verify. -Steve
Aug 22, 2010 10:45 PM PDT
Alan Hanley
Aria Communications Pty Ltd.
Hi Steve,
I have a web based solution that I wrote for the ShoreTel that allows the administrator to upload ringtones and backgrounds to the server then all the user has to do is enter their MAC, select the phone they have and choose what ringtones they want from a drop-down menu.
If you want I can send you some screenshots if you are interested.
Aug 22, 2010 11:41 PM PDT
Brian Lynch
ShoreTel, Inc.
Hi Steve,

Thanks for you suggestion, i will look into this and see what we can provide.

Alan, thanks for your reply i would also be interested in what you have done, maybe we can add this to our KB,,

Aug 22, 2010 11:53 PM PDT
Alan Hanley
Aria Communications Pty Ltd.
Hi Brian,
Screenshots are on your way.
Aug 23, 2010 12:51 AM PDT
Steve Braaten
Videx Inc

I'd be interested in some screenshots too. Please forward and give me specifics on what you are charging.
Aug 23, 2010 12:53 AM PDT
Steve Braaten
Videx Inc

I have so far talked with a Shoretel Engineer and two of the region managers about this issue. So far the response has been positive. We were stunned post install when we found out it only had 4 ringtones, it seemed so basic to have so many more. Please push for this Brian if you can, I thinks invaluable to your customers.
Aug 23, 2010 06:17 PM PDT
Greg Gallaway
Spokane Teachers Credit Union
^What he said ;-) I would love to see more functional ringtone options.
Aug 24, 2010 08:44 PM PDT
Ian Miley
Sonoran Integrations
I'm also interested in seeing some more functional ring tones. I really think a more elegant manner of setting up the custom tones needs to be added in a future release, as in ability to upload the file using ShoreTel Director. I would be interested in seeing Alan's screen shots as an alternative however.
Aug 25, 2010 09:39 PM PDT
Brian Lynch
ShoreTel, Inc.
I have forwarded all your feedback to our Product Manager..

Thanks everyone for posting!!!
Jun 02, 2011 08:09 PM PDT
Rick Burson
Umpqua Community College
Alan I would appreciate any information on the program you wrote. It would be nice for my users to set their own ringtones.
Jun 23, 2011 11:57 PM PDT
Stephon McQueen
The McLane Company
Alan Hanley,

You mentioned a ringtone script you had created. Could you send me a copy of those instructions.
Dec 06, 2011 12:06 AM PST
Dan Menke
Dynamic Computer Solutions of Topeka Inc
I would also be interested in the script. could you also send me a copy of those instructions?
Dec 28, 2011 09:57 PM PST
Ron Coleman
Unified Technologies
Alan, may I have a copy of the script? Thanks

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