Answering Machine Detection and Behaviour for outbound dialing lists or callbacks

Jun 20, 2010 10:57 PM PDT
Tim Van Every
Insurance and Membership Service
Hey, Any chance future versions will have the ability to detect
answering machines and provide options for system behavior for
services or outbound dial lists / callbacks / abandoned calls etc.
(It appears from the documentation that it has been removed from
the current versions, for a while now) For example, we would like
to be able to have a outbound dial list which could detect if an
answering machine answered the call, and for the first 3 times it
occurred for a given outbound phone number, just re-try the number
a few hours later, but on the 4th attempt, give the consultant the
call so they could leave a message. Also the option to write back
to database the event that occurred, e.g. an Output 'SQL statement
on Answering Machine' with the determined behaviors (e.g. number of
answering machine redial attempts before connecting the call &
amount of time before retrying that specific number) Cheers
Jun 22, 2010 02:38 AM PDT
Brian Lynch
ShoreTel, Inc.
Thanks for you suggestions: i believe our Professional Services organization may already have something like this...

To contact the ShoreTel Professional Services team directly call 1 800-425-9385 x3331 or email ProfessionalServices@shoretel.com.

To reply to this post please Sign In