Fax using Mediatrix 4102

Aug 23, 2010 03:23 AM PDT
Thomas Bowers (gone-partner0
Alterra Consulting LLC dba Alterra Networks
We have installed Mediatrix 4102's at a customer site that was previously using 3COM ATA's with their old 3COM system. Most faxes work fine; however, some fax destinations (from Shoretel to an end-user) will not work at all. Using an analog line, that same destination works fine.

We have adjusted codecs and have even had this escalated with ShoreTel's TAC. This issue still remains. Any ideas what to do next?

The customer is using ST10.1 with T.38 enabled. All faxes are DID on a traditional, full PRI.
Aug 22, 2010 11:43 PM PDT
Brian Lynch
ShoreTel, Inc.
Hi Thomas,

please send me the SR to your open case at forumsadmin@shoretel.com

thanks,
Brian
Aug 31, 2010 12:35 AM PDT
Thomas Bowers (gone-partner0
Alterra Consulting LLC dba Alterra Networks
There is not an open case on the issue. We closed all cases after a resolution was not given.

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