SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

CC being aware of Lines for outbound calls.

Mar 30, 2011 04:45 AM PDT
Bill Flippen
Touchpoint Networks LLC
Is there a work around for this:

Call comes in after hours. Caller presses 2 outdials to an outside number.

Problem: lots of people call at once filling capacity of the PRI they all press 2, most calls get dropped due to no available outbound channels.
Apr 13, 2011 08:33 PM PDT
Jason Brooks
CNP Technologies LLC
Modify your outside number route point with a max call stack size. If the call stack is full direct them to an AA which would play some type of friendly error message providing them the actual outside number to call.

To reply to this post please Sign In