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More Outlook Integration - Please

Nov 01, 2010 01:08 AM PDT
Troy Kuskie
The RMH Group Inc
More Outlook integration such as Communicator button(s) on the Main and Calendar Ribbons. This button or group should allow access to Communicator settings such as Call Handling and IM modes, Dial features and a way simply launch the Communicator application. Most of us work inside Outlook first...
Dec 01, 2010 07:12 PM PST
TERMED_Florin TERMED_Micle
ShoreTel, Inc.
Communicator was designed to be run in the background at all times, just like Outlook. It can be configured to start when Windows starts; it wasn't really meant to be started and stopped as needed.

The Call Handling Mode can be configured through our Calendar integration on a per-meeting basis.

Also Outlook itself has a Call button for contacts, which will work seamlessly, if the correct TAPI line is selected in Outlook, to use the ShoreTel TAPI provider. That will put a call through our system, via the Communicator.
Feb 14, 2011 11:31 PM PST
Troy Kuskie
The RMH Group Inc
Version 12 now has some of these features... such as a transparent look at presence etc. Thanks!
Feb 15, 2011 02:15 AM PST
Laurent Dinard
ShoreTel, Inc.
ShoreTel 12 supports a very deep integrated into Outlook 2007 and Outlook 2010. You will be able to IM, call, tag for presence, change your CHM (introduced in ST 11) and schedule a conference in one click.

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