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Callback Feature - Requester's Extension (Repost from Corrupted post this week)

Feb 01, 2012 02:42 AM PST
Rick Moore
Hatch Inc
We have an issue where many of the calllers requesting feedback need to leave their extension as well as their number. So far, I've been unable to find a way to do that - using US format, if you leave 14 numbers it delivers them to the agent but dials the right 10 and truncates the left digits. Can anyone point me in a direction to solve this?

Thanks,
Rick

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