Retention period for reporting data

Jan 04, 2011 02:11 AM PST
Marc Gere
AmeriNet
The ecc db holds historical data for 365, which can't be changed. But how is the system designed to handle the data after 365?? I would hope that day 1 is purged each and every day after the 356 days??
We have an issue with only getting 30 days of data on our reports and its been a little over a year. Last report that was ran was two weeks ago which had all historical data and now it seems as if all data is lost, except for 1 month.
Jan 05, 2011 01:05 AM PST
Marc Gere
AmeriNet
Found the issue, we had ordered 20 new IVR ports and the key that came with them didn't have the number of months to save for HR (historical reports). So we got a new key with 12 months of HR selected, but now have to roll back the db to get the historical data.

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