Abandoned Callbacks

Jul 11, 2012 07:23 PM PDT
Tom Hassan
Lily Systems Limited
I was wondering if anyone knows, how ECC7 handles a caller that calls in to the Contact Centre and hangs up within the Abandoned Call threshold triggering an Abandoned Callback? Will the Contact Centre make an Abandoned Call, Callback for each call or is there any checking made for duplicate numbers within the callback list?
Nov 29, 2012 12:40 AM PST
James Kemp
Gas Transportation Company
It would be interesting to find out how this works. I'm working on abandoned callbacks at the moment and I suspect the answer is they would get a callback for each missed call. I'll report back once I've tested this.

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