SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.


Mar 09, 2011 05:46 PM PST
Marc Gere
Anyone setup e-mail routing and use it? I'm a little confused on how the process works with the forwarding of the e-mail from the Corp e-mail server to the ECC and from ECC to the agent. Does the agent need a POP3 account setup on the PC??

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