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Instant Message a Group

Mar 10, 2011 09:40 PM PST
Troy Kuskie
The RMH Group Inc
There has been a need a few times to send out an IM to a 'Group' of users; a sort of fast blast... like a note to your facilities group that there is a leaking restroom or to the group of starving artist that there is left over bagels in the break room!
Mar 10, 2011 06:41 PM PST
Brian Lynch
ShoreTel, Inc.
Thank you Troy for all your feedback ... i notified our PM of your posts...
Sep 09, 2011 02:15 AM PDT
Eric Oakley
Ventas Inc
Please update us on this option. We rely on being able to IM small groups. It can be done in communicator only if you hold CTRL and select each member, but we should be able to right click on the contact group and lauch IM to all available IM users in the group. Huge feature that should be relatively simple to implement.
Sep 13, 2011 05:25 AM PDT
Brian Lynch
ShoreTel, Inc.
Hi Eric,

I would recommend posting you suggestion below, our Product Managers are looking here for feature requests and others will reply with idea..

if you have specific improvement suggestions to the ShoreTel product, please go to sign up for an account and submit a suggestion. ShoreTel Suggestions is ShoreTel's new portal for product feature requests. Please provide as much detail as possible but remember that ShoreTel Suggestions is an open site like this one and others can see your requests - so don't post anything confidential.

Please use the ShoreTel Suggestions portal for major feature requests - all product issues should still go through TAC and all requests for community help should stay here.
Oct 04, 2011 12:38 AM PDT
Marc Kilgore
City & County Credit Union
We've also been looking for the same thing. Staff were irritated at us when they had to start using communicator for instant messaging and lost the ability to create groups and IM them.
Dec 08, 2011 07:04 PM PST
Deke Kraft
Link Transit Authority
I have several users who would like this feature as well.
Dec 27, 2012 12:33 AM PST
Terry Overbo
Altru Health Systems
Was wondering if there is an update to this. We recently got an SA100 and would like to do the same. we are on rel 12.3x
Feb 25, 2013 01:57 AM PST
Doug Dafforn
Keller & Keller
I am also curious about an update on instant messaging a group using the SA-100. Any update on that? Thanks.
Oct 19, 2016 10:29 AM PDT
Marc Chaton
Redwood Capital Bank
Any update on this capability? We just started using your IM solution (love it!) and definitely need the ability to IM a group.
Mar 30, 2017 10:08 AM PDT
Sylvia Wenzel
Sinclair Community College
IS there any update on group messaging?

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