SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Windows 2008R2 Database Connection troubles...

Sep 02, 2011 09:29 PM PDT
Adrienne DeBacker
Aircraft Owners and Pilots Association - AOPA
Good Evening!

I have a new Contact Center installation on a 2008R2 server (64bit).

I have created an ODBC connection to our Oracle database, albeit in the C:\Windows\SysWOW64 ODBC Manager (instead of the C:\Windows\System32 ODBC Manager)...additionally that is where the Contact Center DSNs are too.

I have created an External Interface:Database Connection in the Contact Center, and my ODBC DSN was in the list when I clicked 'Refresh'.

However, when I go to the Scripts Adminstration and do a Database Test Query I get the error message 'connection not found'.

I'm assuming that it has to be that Scripts Administration is looking to the wrong ODBC Manager.

Anyone experience this issue?


Feb 08, 2012 09:20 PM PST
Dan Wohlbruck
CNP Technologies LLC

I'm encountering the same problem. Did you ever find the solution?


Mar 22, 2012 04:58 AM PDT
Jason Hart (gone-ef)
Anderson School District 5
what are the connetion setting I need to use
Oct 15, 2014 06:18 AM PDT
Tom Stull
ECR International Inc
Has there ever been a resolution here. I know it is old but I am having the same issue.
Sep 22, 2015 01:47 PM PDT
Damian Galindo
Global CTI Group
I have run across this issue in the past. A usual solution is to recreate the ECC External Database entry and ensure to click Refresh. There are internal IDs assigned to each ODBC connection that can sometime be mismatched.

To reply to this post please Sign In