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"Shared" ECC voice mail (like workgroups)

Jan 16, 2012 01:40 AM PST
Open Office
Communications Resources Incorporated aka CRI
Customer has ECC 7 and wants to give callers the option to leave a message in the queue. They want the message to appear similar to Workgroups, in the group and it is marked heard if anyone in the group listens to it.
Jan 17, 2012 09:35 PM PST
Rick Molder AXL ECC6
ShoreTel, Inc.
One thing you could do is to use a CC script in the announcement of the service. The CC script could use the 'Give Menu' action to send the call to a workgroup mailbox.
Feb 15, 2012 10:09 PM PST
Dan Wohlbruck
CNP Technologies LLC
How, exactly, would you get the call sent from ECC to a Shoretel voicemail box? The Give Menu prompt would say something like 'Press 1 to leave a message'. What, then, is the next step?

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