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Contact Centre - multiple wrap up codes

Jan 22, 2012 05:28 PM PST
Steve Owen
IDvio Ltd
According to the contact centre manager I am working with the ability to be able to pick multiple wrap up codes is common place for other solutions. can this be added to a future release of ShoreTel CC?
Apr 11, 2012 03:54 AM PDT
Robert Lenarcik (gone-partner)
AGC Networks Inc
Agreed - this comes up often in talking to prospective contact center customers. Customers want to associate more than one wrap up code for a call.

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