SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

ECC Supervisor/Agents on Terminal Services

Feb 21, 2012 07:50 PM PST
Mark George

We're moving to a RDS environment here and having trouble getting the agent tool bar supervisor application to run. If I install the agent tool bar on it's own agents can log in fine but we'll also have supervisors working within the RDS servers. From what I remember you can't run install the tool bar/supervisor apps together so installing just the supervisor application results in nothing working. If you try to run the agent tool bar you get access denied/ username or password incorrect and sometimes I also get 'lost communication to the ECC server' when it tries to connect on start-up.

Any thoughts?
Feb 23, 2012 04:09 AM PST
Patrick Wilshusen
Rio Grande, Inc.
Installing the Supervisor is not supported on Terminal Services. We use Terminal Services almost exclusively, however we have had to install the Supervisor locally for all of the users that need it.

To reply to this post please Sign In