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Email Pop Up

Feb 21, 2012 08:18 PM PST
Dave Atkins
IP Office Ltd
Foes anyone know if it is possible to configure Communicator to pop up a window on an incoming call center email, like it can for a voice call?
If the Agent is on another screen on their PC and an email arrives, there is no pop up notification and no sound, so they are unaware and end up in force release!


Apr 25, 2012 03:53 AM PDT
Roberto Rosado
Vology Data Systems
If you are using ECC Integration with the Communicator, to add a Sound Notification, click Tools>Options, go to Sounds, click on ACD E-Mail, use the Browse button to select a .wav file to play when ACD E-Mails are delivered to your agents.

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