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Scheduled Callbacks

Apr 01, 2012 06:30 PM PDT
Marc Gere
We are having an issue with some scheduled call backs not being processed. We have roughly a 30% failure rate on our call backs.
I would like to trace call backs or trouble shoot why this is happening but don't see a clear way of doing this, are there logs that I can look at specifically for call backs?? How do you handle troubleshooting call backs??
We get weird things like call backs that don't show in the diagnostic tool but yet the call back gets placed and some scheduled call backs that don't show in the diag tool don't get placed.
Its not specific to a group, all groups have completed call backs and all groups have had call backs that don't get processed, its random.
Dec 09, 2014 12:41 AM PST
Ryan Dyla
Cal Net Technology
Hey Marc,

This is an old thread I know, but did you ever find anything on this? I have a customer experiencing pretty much the same issue.



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