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Verint integration with Shoretel

May 23, 2012 03:14 AM PDT
Chris Shakespeare
Restaurant Technology Service
We are looking at the integration of Verint workforce management
with Shoretel There is a Verint logger option in CC7 but it really
doesnt explain too much of the output
Just wondered if anyone had successfully integrated Shoretel (ECC) with Verint workforce management and the approach they took


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